About Payments & Cancellations

 | Royal Kaila
Phone Number 808-369-8088
<Office Hours>8:00 - 20:00
About Payments & Cancellations
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About Payments & Cancellations


We can accept online reservations if placed 3 days or more before the day of your appointment.
If you make an online reservation at least 7 days in advance, we will give you a 10% discount off
 the treatment charge.  (※excludes treatments between 12/9/2018 thru 12/20/2018)

If within 3 days, we can only accept reservations by phone.

■Contact(by phone)
[Office Hours] 8:00 - 20:00
[Marriott Extension] 7160

Payment Method (Online)

We accept payment by credit card only for online reservations.
Please complete payment within 24 hours of completing your reservation.

Credit card payment
We accept VISA, MasterCard and JCB. If it is the first time for you to pay, please read the page of Credit Card Payment Flow and Terms & Conditions for Credit Card before payment.

※Online reservations that have not been paid within 24 hours of being booked will be cancelled automatically. Please complete the payment as soon as possible to avoid automatic cancellation.

※Once booked, if you cancel your reservation within 2 days of your appointment, you will pay a 100% cancellation fee.

※If we are unable to fulfill your request, you will be contacted via email or telephone.

※For reservations that cannot be fulfilled, we will refund your payment within two months of your appointment date request.
(e.g. if a reservations scheduled for August cannot be fulfilled, the refund would occur by the end of October).

※All payments will be processed through AXES Japan. The name "AXES" will be stated as the crediting company.

Cancellation fee after application

For cancellations made more than 3 days in advance, there is NO FEE.

Cancellation within 2 days of your reservation incurs a 100% charge.

If you are receiving a refund, it will be completed and shown in the same card account used for payment within two months.

※Online Booking cancellations may only be done online.
If you wish to cancel your reservation, click here.


<Marriott Extension> 7160
<Office Hours> 8:00 - 20:00
Service in Foreign Languages
(English and Japanese)


About Royal Kaila

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