Frequently Asked Questions

You must make a reservation in advance.

●Online reservation must be made at least 7 days prior to the treatment date of your choice.

●Within 7 days, we can only receive reservations by phone.

■Contact (by phone) 
[Office Hours] 9:00AM-6:00PM
808- 369 -8088
[Marriott Extension] 7160

We accept payment by credit card only for online reservations. Please complete your payment within 24 hours after the date when you completing your reservation. As soon as we confirm your payment, we will send you an e-mail of completion of your reservation.

■Please click here for more information of the payment method.

Yes. Please read the notes about physical condition on the following page. Please refrain from drinking alcohol prior to your treatment.

■For other notes, click here.

Please be at reception at least 20 minutes before the reservation time. Before the treatment, you will change your clothes and discuss your treatment.
For your comfort, please come to the salon early.

If you can't come on time, please call us by phone. (808- 369 -8088)
If you arrive after the starting time, we will have to shorten the time of your treatment so as not to make other customers wait. In such cases there are no refunds, so please try to arrive on time. We appreciate your understanding.

Cancellation policy is as follows:

●For cancellations made more than 3 days in advance, there is NO FEE.
●Cancellation within 2 days of your reservation incurs a 100% charge.

※If you are being issued a refund, it will be issued to the same card account that used for the payment and will be issued within two months.

※Online Booking cancellations may only be done online.
If you wish to cancel your reservation, click here

We only allow people aged 18 or older. We apologize for the inconvenience.

We have bathrobes, sandals, and disposable underwear. For your comfort, please refrain from wearing your own clothes and underwear while receiving treatment. Please also remove any accessories where possible. All guests will be appropriately covered by towels or sheets at all times.

It's up to you. You do not have to, but some guests feel more comfortable without them. If you wish to take them out, please be sure to bring a case to put them in or bring spare lenses.

Depending on your skin condition, we can change the oils and creams which we use. Please speak to your therapist about your condition.

We recommend that you do not bring any valuables with you. Please also be aware that we assume no resposibility for the loss or theft of any personal possessions.

Yes, you may. You should let us your know treatment expectations. By talking to us you will be able to ensure your spa treatment is personalized according to your needs.
Also, when making your reservation, please let us know your special needs.

Yes. If two people would like to receive treatments at the same time and place, you can use the Premium Ocean Room (the special room for couples). However, since we only have one couple room, we recommend that you reserve well in advance to be certain you can get in.

We don't recommend that you shave just before any treatments involving exfoliation. As for other treatments, it should not matter. We do, however, recommend that those with sensitive skin not to shave immediately before coming. We recommend that men shave prior to receiving facials, but it is not required.

Yes, but we request that you refrain from this, as there are a variety of other facilities close to our spa. Also, please bear in mind that Royal Kaila robes or sandals may not be taken out of the spa, even for guests staying in the hotel.

At Royal Kaila, we use only AVEDA products.
If you would like to know more about Aveda or its products, please click here.

Yes, you can. We offer the full range of Aveda products. Please ask a member of staff for assistance.