About Payments & Cancellations

 | Royal Kaila
Phone Number 808-369-8088
<Office Hours>9:00AM-6:00PM
[Holiday Hours]
12/14/2025 Honolulu Marathon Day 9AM-6PM
12/25/2025 Christmas Day 9AM-6PM
1/1/2026 New Year's Day 9AM-6PM
*We will remain open during both Christmas and New Year's Day!
About Payments & Cancellations
HOME > About Payments & Cancellations

About Payments & Cancellations

Reservations

Online reservations can be accepted if placed 3 or more days in advance.
 Otherwise, reservations can only be accepted over the phone or in person.

■Contact (by phone)
[Office Hours] 9:00AM-6:00PM
808-369-8088
[Marriott Extension] 7160

Online Payment Method

We only accept credit card payments for online reservations.

※If we are unable to fulfill your request, you will be notified via inqury form or telephone(808-369-8088)

Regarding Cancellations and Fees

All cancellations for Online Bookings made more than 72 hours in advance, there is NO FEE.

All cancellations for in-person/phone bookings made more than 24 hours in advance, there is NO FEE.

Failure to cancel accordingly will incur a 100% fee.

※Reservations made online may be canceled by telephone or email.

808-369-8088

<Marriott Extension> 7160
<Office Hours> 9:00AM-6:00PM
Service in Foreign Languages
(English and Japanese)

ONLINE RESERVATIONS Click here!!

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