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Terms & Conditions for Credit Cards

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Terms & Conditions for Credit Cards

Based on the Terms & Conditions for Credit Cards (called Terms & Conditions hereafter),
EXEO JAPAN, Inc. (Our company hereafter) wishes the use the credit card payment service (this service hereinafter) and give this service to customers who agree to this Terms & Conditions on the website of Royal Kaila <http://www.spa-royalkaila.com/> (this site hereafter).

1.Credit cards you can use

You can use Visa, MasterCard and JCB.

The credit card holder must be receiving treatment.

2.Customers who cannot use this service

The customer who use the card illegally and problematically cannot use this service.

3.About the name of the requester put on the account.

The name "AXES" will be putted on the account issued by the credit card company.

4.The conditions in which you can pay

The customer who applies for each treatment can pay

You can pay by the payment date designated by our company.

5.Credit Card statement

All payments will be processed through AXES Japan. The name "AXES" will be stated as the crediting company.

Reimbursement of credit card payment.

Your payment will be reimbursed if the following occurs:

  • A) In the case when you cancel more than 3 days before your appointment date.
  • B) In the case of double payment or any other wrong payments.
  • C) If we have to cancel your reservation for whatever reason.

If you are receiving a refund, it will be completed and shown in the same card account used for payment within two months.

6.About security

The credit card payment service is provided by AXES Payment Inc.


In the case when disputes related to debts occur between users of this site and the credit card company, they must be settled between the party and the credit card company will not bear any responsibility for them.

8.Inquiries about the credit card payment

The customer support service will receive inquiries about the credit card payment by phone and e-mail.

The customer support service of AXES payment Inc.
We will receive inquiries by telephone 24 hours a day, 365 days a year.
[URL] http://www.axes-payment.co.jp/cs/index.html
[TEL] 0570-03-6000 (03-3498-6200)
[E-mail] creditinfo@axes-payment.co.jp


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